Refund Policy

Last Updated: November 12, 2026

At ModerneSupply, we want you to be completely satisfied with your ergonomic workspace essentials. We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • Your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.

  • You will also need the receipt or proof of purchase (such as your order number).

How to Start a Return

To start a return, you can contact us at support@modernesupply.com. If your return is accepted, we will provide instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refund Processing Timeframe

Once your returned item is received and inspected at our facility, we will notify you via email regarding the approval or rejection of your refund.

  • If approved, your refund will be automatically processed back to your original payment method within 5 to 7 business days.

  • Please note that processing times can vary depending on your bank or credit card company.

Damaged, Defective, or Incorrect Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right promptly. Damaged or defective goods claims reported within 48 hours of delivery are prioritized for replacement or full refund including shipping charges.

Return Shipping Costs

  • Change of Mind: If you are returning an item due to a change of mind, you will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.

  • Defective/Incorrect Items: If the product arrived damaged, defective, or incorrect, ModerneSupply will cover or reimburse reasonable return shipping expenses.

Statutory Consumer Rights

Nothing in this policy is intended to exclude, restrict, or modify any consumer rights or remedies under applicable consumer protection laws (including the Australian Consumer Law and US state-level consumer protections) that cannot be excluded by law.